1. WHOIS lookup
With WHOIS lookup, you can find out the domain name owners or organizations, domain
name contact information, including registrant, administrator, and technical contact information, and the
registrar (such as Alibaba Cloud), the status of the domain name, and other important dates (such as the
domain name registration date and expiration date). WHOIS lookup is usually used for various lawful
purposes. Network administrators use WHOIS data to identify and confirm problems. For example, WHOIS data
can be used to determine the compliance of domain name usage, identify trademark infringements, and trace
domain name registrants involved in activities or Internet fraud. In addition, ICANN’s protocol protects
domain name registrants by prohibiting people from leveraging WHOIS data to automatically identify users
of specific administrations or registrars and send marketing, fraud, or massive spam information to you.
You can enable the domain name proxy service to prevent your information being stolen. Click WHOIS lookup
to search the information about a domain name.
2. Change the DNS server
If a domain name is registered at Alibaba Cloud, Alibaba Cloud’s DNS server is used by
default, such as dns1.alibabacloud.com and dns2.alibabacloud.com. If you have a DNS server, you can change
the default DNS server to your DNS server. You can also change it to the DNS server of another service
provider. To change the DNS server, follow the steps below: Log on to the Domains console. Locate the
domain name whose DNS server you want to change, and then click Manage. Go to the Basic Information page,
click DNS Modification on the left-side navigation pane. Click Change DNS. Modify, add, or delete the
information about the DNS server. Note: After the DNS server is changed, it may take as long as 48 hours
for resolution to take effect.
3. Modify domain name information
You can perform the following steps to modify your domain name information. Log on to
the Domains console. Behind the domain name, click Manage. Click Info Modification on the left navigation
pane to modify the registrant name, address, email and other information, and then click Next. Select the
verification mode. Verify the information with the modified email of the registrant, and click Get
Verification Code behind the Email Address. Enter the verification code sent to the modified email, and
click Confirm. After the information is successfully modified, the domain name information modification
will be sent to the emails of the original registrant and the new registrant at the same time. Remember to
check the email.
4. How to renew a domain name?
To renew a domain name, follow the steps below: Log on to the Domains console. Locate
the domain name and click Renew. If you want to renew several domain names, select the domain names and
click the Bulk Renew option below. Go to the Shopping Cart page, select the domain name(s) you want to
renew and the subscription duration, and click Buy Now. Go to the Confirm Order page, and click Place
Order. Go to the Pay page, and click Pay. The renewal is complete.
5. Redeem a domain name
Generally, you have a 30-day renewal period after your domain name expires at Alibaba
Cloud. If you fail to renew the domain name within the renewal period, the domain name enters into the
redemption period. You need to pay a higher price to redeem a domain name in the redemption period if you
want to own the domain name back.
6. Domain name transfer
If you want to transfer your domain name from Alibaba Cloud to another registrar, the
registrar may ask for an authorization code (also known as an EPP code or a transfer key) to verify that
you own the domain name.
7. Conditions for getting a transfer authorization code
To get a transfer authorization code, meet the conditions below: The original domain
name must be an Alibaba Cloud domain name. The transfer date must be at least 60 days after the domain
name registration submission date (domain name registration date). The transfer date must be at least 60
days after the previous successful domain name transfer. A domain name that is renewed after expiration
can be transferred only after 45 days since the renewal date. The domain name to be transferred is in
normal status (rather than in transfer prohibition), without overdue payments, or not in any arbitration
or legal proceedings, and its registrant’s identity should be clear or without dispute.
8. You can get an authorization code from Alibaba Cloud
Log on to the Domains console. Locate the domain name to be transferred, and click
Manage. Go to the Basic Information page, click Domain Transfer-Out on the left navigation pane. Verify
your email. Check the registrant’s email address where the transfer code will be sent, and click Next.
Security authentication. You can select one authentication mode and enter the authentication code. Click
Next. After you complete the steps above, you will receive the authorization code via the email address.
Check your email.
9. Procedure for transferring your domain name to Alibaba Cloud
To transfer domains to Alibaba Cloud, follow these steps. On the registrar’s portal:
Update contact information (if necessary). Update and verify the administrative contact information for
your domains. Confirmation emails for all future transfer requests are sent to the updated email. Unlock
your domains (if necessary). Domains cannot be in the Clienthold status. Disable transfer protection.
Disable transfer protection for your domains (if applicable). Get an authorization code (also known as an
EPP code or a transfer key).
10. Procedure for transferring a domain name from Alibaba Cloud
Log on to the Alibaba Cloud Domains console. Select the domains to transfer and click
Manage. Go to the Basic Information page, click Domain Transfer-Out on the left-side navigation pane.
Check the email and click Next. Choose either Authentication by mobile phone or Authentication by Alibaba
Cloud one-click App for the authentication method. Take Authentication by mobile phone as an example.
Click Obtain the transfer code, enter the authentication code sent to the mobile number bound to your
account, and click Next. Verify the registrant email and click Next. An authorization code is sent to the
registrant email. If you have not received the email, click Obtain the transfer code again. If your email
is incorrect, click Registrant’s email to modify it. Enter the authorization code on the new registrar’s
portal and submit the request. Upon receiving the request for domain transfer to another registrar,
Alibaba Cloud automatically sends a confirmation email for domain transfer to the registrant email.
Domains are automatically transferred out in five days. If you want to cancel the transfer, follow the
instructions in the email.
